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ALTAIF Currency Exchange

Terms and Conditions

Effective Date: March 1, 2026

Last Updated: March 1, 2026

These Terms and Conditions (“Terms”) govern your use of taifco.ca (the “Site”), the Altaif Go Portal at online.taifco.ca, the ALTAIF GO mobile application (the “App”), and all related services provided by Altaif Inc., operating as Altaif Currency Exchange (“Altaif”, “we”, “our”, or “us”).

Altaif Inc. is a registered Money Services Business (MSB) with FINTRAC (Registration No: M08033834).

By accessing or using our Site, App, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Site, App, or services.

Eligibility

To use our services, you must be at least 18 years of age and legally capable of entering into binding agreements under Canadian law. By using our services, you represent and warrant that you meet these eligibility requirements.

You must also be able to provide valid government-issued identification as required by FINTRAC regulations for identity verification purposes.

Intellectual Property

All content published and made available on our Site and App is the property of Altaif Inc. and its licensors. This includes, but is not limited to, images, text, logos, documents, downloadable files, software, and design elements.

No content may be reproduced, copied, distributed, or redistributed without prior written consent from Altaif Inc. You may not use our trademarks, logos, or branding in any way that suggests endorsement or affiliation without our express written permission.

Accounts

When you create an account on our Site, the Altaif Go Portal, or through the ALTAIF GO App (including E Card registration), you agree to the following:

  • You are responsible for maintaining the confidentiality and security of your account, including passwords and any sensitive information associated with the account.
  • All personal information provided must be accurate, complete, and up to date. You agree to update your information promptly if it changes.
  • You must not share your account credentials with any other person or allow any other person to access your account.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately at cs@taifco.com if you become aware of any unauthorized use of your account.

Altaif Inc. reserves the right to suspend or terminate accounts that are used in a manner that violates these Terms, applicable laws, or our compliance obligations.

Services

Altaif Currency Exchange provides the following services through our physical locations, Site, and App:

  • Foreign currency exchange
  • International money transfers (fund remittance)
  • Wire transfers and wallet-based payments (including UPT, Suyool, Cash, Matensa, Zaky, and BOB)
  • USD cheque processing
  • Other financial services as offered from time to time

All services must be paid in full at the time of or upon completion of the transaction, unless otherwise agreed in writing.

While we make every effort to ensure that all information, descriptions, and service details displayed on the Site and App are accurate, Altaif Inc. does not guarantee that all content is completely error-free. We reserve the right to correct any errors or inaccuracies at any time without prior notice.

Altaif Inc. reserves the right to modify, reject, cancel, or delay any transaction where necessary, including for compliance or operational reasons. If payment has already been processed and a transaction is cancelled by Altaif, a refund equal to the amount paid will be issued to the original payment method.

Payments

We accept the following payment methods:

  • Cash (at our physical locations)
  • Debit
  • Electronic Funds Transfer (EFT)
  • Other electronic payment methods where available through the ALTAIF GO App or Altaif Go Portal

By providing payment information, you authorize Altaif Inc. to process the applicable amount using the payment method you provide. If we believe a payment violates applicable law, these Terms, or our compliance obligations, we reserve the right to cancel, hold, or reverse the transaction.

Conducting Transactions

Transactions conducted through the Site, App, or at our physical locations may include foreign currency purchases, currency exchange, fund remittance (money transfer services), wire transfers, wallet payments, and other digital financial transactions.

Transactions may be fulfilled through:

  • In-person service at our Ottawa locations
  • Electronic transfer or remittance
  • Wallet deposit to a supported recipient wallet
  • Delivery where available

You authorize Altaif Inc. to use the payment methods and accounts you provide to complete transactions. You have recourse rights if a pre-authorized debit does not comply with your instructions. Additional information regarding payment rights can be found at www.cdnpay.ca.

You may terminate authorization for pre-authorized electronic payments by providing written notice to cs@taifco.com. Termination of payment authorization does not affect any amounts already owed.

Exchange Rate Policy

All foreign exchange rates displayed on the Site, App, or at our locations are indicative and subject to change without notice due to market fluctuations.

The final exchange rate applied to a transaction will be the rate confirmed and locked at the time the transaction is completed and payment is received by Altaif. Altaif Currency Exchange shall not be responsible for losses resulting from exchange rate fluctuations occurring before payment is completed or before a transaction is finalized.

The currency converter tool on our Site uses the mid-market rate for informational purposes only. You will not receive the mid-market rate when conducting a transaction. The actual rate applied to your transaction will be provided at the time of service.

Anti-Money Laundering (AML) and Compliance

Altaif Inc. operates as a regulated Money Services Business (MSB) registered with FINTRAC (Registration No: M08033834) and complies with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and related regulations.

To comply with these laws, Altaif Currency Exchange may be required to:

  • Verify customer identity using government-issued photo identification
  • Collect transaction information and the purpose of the transaction
  • Request supporting documentation
  • Monitor transactions for suspicious activity
  • Report certain transactions to FINTRAC, including large cash transactions ($10,000 or more), electronic funds transfers ($10,000 or more), and suspicious transactions
  • Retain transaction records and identification records for a minimum of five years as required by FINTRAC

Altaif reserves the right to refuse, delay, suspend, or cancel any transaction if:

  • Identity verification cannot be completed
  • Requested documentation is not provided
  • The transaction appears suspicious
  • The transaction may violate Canadian laws or regulations
  • Compliance concerns arise under AML or counter-terrorist financing obligations
  • The transaction involves a sanctioned individual, entity, or jurisdiction

In certain circumstances, Altaif may be legally prohibited from disclosing the reason for refusing or delaying a transaction. Where permitted by law, cancelled transactions will be refunded to the original payment method.

Service Availability and Warranty Disclaimer

We strive to keep our Site, App, and online services available at all times. However, we do not guarantee uninterrupted or error-free access. Our services may be temporarily unavailable due to scheduled maintenance, system updates, technical issues, or circumstances beyond our control.

Our Site, App, and services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Altaif Inc. makes no warranties or representations, express or implied, regarding the reliability, accuracy, or completeness of content or services provided through the Site or App.

This disclaimer does not affect any warranties or rights that cannot be excluded under the Consumer Protection Act, 2002 (Ontario) or other applicable legislation.

Electronic Communications

By using our Site, App, or services, you consent to receiving communications from us electronically, including by email, in-app notifications, or notices posted on our Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

Consumer Protection

Where the Consumer Protection Act, 2002 (Ontario) or any other applicable consumer protection legislation applies, your statutory rights are fully preserved. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies available to you under applicable consumer protection law that cannot be excluded, restricted, or modified by agreement.

If a conflict exists between these Terms and the mandatory provisions of applicable consumer protection legislation, the mandatory provisions of the legislation will prevail to the extent of the inconsistency.

Limitation of Liability

To the maximum extent permitted by applicable law, Altaif Inc., including its directors, officers, employees, agents, and affiliates, will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site, App, or our services, including but not limited to:

  • Loss of profits, revenue, data, or business opportunities
  • Errors, interruptions, or delays in service
  • Unauthorized access to or alteration of your information
  • Exchange rate fluctuations occurring before a transaction is finalized

Where permitted by law, the total liability of Altaif Inc. for any claim arising from or related to these Terms or our services shall not exceed the total fees paid by you to Altaif in connection with the specific transaction giving rise to the claim.

This limitation of liability does not apply to liability that cannot be excluded or limited under applicable law, including the Consumer Protection Act, 2002 (Ontario) or any other mandatory consumer protection legislation.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Altaif Inc., its directors, officers, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use of the Site, App, or services in violation of these Terms
  • Your violation of any applicable law or regulation
  • Any inaccurate or incomplete information you provide to us
  • Your infringement of any third-party rights

Force Majeure

Altaif Inc. shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, sanctions, regulatory changes, war, terrorism, pandemic, strikes, power or internet failures, disruptions to banking or payment networks, or market closures.

In the event of a force majeure event, we will make reasonable efforts to resume normal service as soon as practicable and will notify affected customers where feasible.

Dispute Resolution

If you have a dispute or complaint regarding our services, we encourage you to contact us first to seek an informal resolution:

Email: cs@taifco.com

Telephone: 613-260-2338

We will make reasonable efforts to resolve any complaint or dispute within 30 days of receiving it. If we are unable to resolve the matter to your satisfaction through our internal process, you may pursue any remedies available to you under applicable law.

Privacy

Your use of our Site, App, and services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information. By using our services, you acknowledge that you have read and understood our Privacy Policy.

Our Site and App may contain links to third-party websites. Please refer to our External Links Disclaimer for information regarding our policies on external links.

Severability

If any provision of these Terms is found to be invalid, unenforceable, or void under applicable law, that provision will be severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Changes to These Terms

Altaif Inc. may update these Terms from time to time to reflect changes in our services, operations, or legal and regulatory requirements. When we make material changes, we will update the “Last Updated” date at the top of this page.

Updates may be communicated by posting the revised Terms on our Site, through in-app notifications, or by email. Your continued use of our Site, App, or services after any changes to these Terms constitutes your acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any legal proceedings arising out of or relating to these Terms shall be brought before the courts of the Province of Ontario, and you consent to the exclusive jurisdiction of those courts.

Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Altaif Inc.

Operating as Altaif Currency Exchange

FINTRAC Registration No: M08033834

Unit 109- 1729 Bank St.
Ottawa, Ontario
K1V 7Z5

Telephone: 613-260-2338

Email: cs@taifco.com

Website: www.taifco.com


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